Management Services


Top to Bottom Property Operational Review
A comprehensive analysis and report of a hotel's performance relative to ownership expectations and prevailing market conditions, including on-premise inspections, observations, and evaluations of guest perspectives through utilizing "secret shopper" approach.

Management Company / Franchisor Performance Review
An independent, third-party, objective analysis of a management company or franchisor's performance relative to ownership expectations and management company, or franchisor's obligations and assurances.

Feasibility Studies and Market Analyses
For new developments, property conversions, and expansions.

Revenue Management Effectiveness
A thorough analysis and review of revenue management practices in comparison with state-of-the-art techniques, practices and ownership expectations.

Sales and Marketing Effectiveness
A probing analysis of existing procedures and practices, identification of key markets, emerging markets, penetration effectiveness and inclusive recommendations for optimizing sales and marketing efforts.

Recruiting Services
Creating comprehensive profile for ideal candidates in key positions, using multi-faceted recruiting approaches, completing and recording extensive interviews and background checks for client's review, making hiring recommendations and facilitating offer of position.

Compensation Review
In accordance with ownership expectations, review current compensation for designated employees, survey national, regional and local trends, make recommendations for realignment to optimize team performance, including devising incentive based compensation to drive key results.

Interior Design, Renovations, Refurbishing
From conceptualization to execution and oversight of simple to complex projects.

Training
Developing and implementing one-time or ongoing training programs to drive results in critical operational areas.

Virtual Management
Provide offsite management of certain property operations, utilizing high technology IT tools.

Coaching and Mentoring
Augment existing management in deriving peak performance from key individuals.

Website Development and Ecommerce
Development and refinement of independent hotel websites, search engine optimization, pay per click strategies, monitoring and evaluating results.

Reservations Effectiveness
Training, coaching and monitoring property direct reservations sales efforts.

Food and Beverage Review
Review concepts, develop new concepts, review systems, staffing, menu, quality control, cost and expense management, make recommendations for improvement.

Full Service Management Contracts and Interim Management
Comprehensive management contracts for the long-term or on an interim basis for limited service to full service properties.